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Support
Support plans
Support is available by email for technical integration questions, billing, account access, data corrections, and Enterprise procurement.
| Plan | Target first response | Coverage |
|---|---|---|
| Free trial | Best effort | Documentation, API issues, and account setup. |
| Basic | Two business days | Email support for integration and billing issues. |
| Advanced | One business day | Priority email support and data-quality triage. |
| Enterprise | Contractual | SLA, procurement, security review, and implementation support. |
Privacy Consent
YakWare uses essential cookies to keep the service secure and signed in.
Product Analytics records coarse page, click, scroll, error, milestone, and conversion signals. Session Replay is a separate choice and additionally records a masked copy of page content and interactions; form values are masked. Replay remains disabled unless this product has explicitly enabled it.
Do Not Track or Global Privacy Control disables both. You can change either choice at any time from the Help menu.
Product Analytics records coarse page, click, scroll, error, milestone, and conversion signals. Session Replay is a separate choice and additionally records a masked copy of page content and interactions; form values are masked. Replay remains disabled unless this product has explicitly enabled it.
Do Not Track or Global Privacy Control disables both. You can change either choice at any time from the Help menu.